Introduction
Welcome to AwakenMoments. We care about your privacy. This policy explains how we collect, use, and protect your information when you use our services.
Information We Collect
We collect:
- Account information: email address and any info you provide when signing up.
- User content: images or media you upload, prompts, settings.
- AI / processing metadata: parameters, timestamps, format, model versions.
- Usage & device data: IP address, browser, device type, logs, usage stats.
- Communications data: support messages, feedback, email correspondence.
We do not collect sensitive personal data such as health or biometrics unless you explicitly upload or share it.
How We Use Your Information
We use your data to:
- Provide our service: process images and generate outputs
- Improve our AI: train / enhance models (only with anonymized data)
- Personalize experience: remember preferences & settings
- Customer support: respond to inquiries and resolve issues
- Security: detect & prevent abuse, threats
- Communication: send updates, notifications (with your consent)
- Analytics: understand usage patterns to improve service
- Legal compliance: satisfy legal obligations
AI Training and Your Content
We do not use your personal photos to train our AI models. Your uploaded images and generated videos remain private to you. We may use aggregated, anonymized data to improve service quality, but never in a way that could identify you or your content.
Data Sharing and Disclosure
We do not sell your personal data. We only share your information in limited circumstances:
- With your consent: when you explicitly authorize sharing
- Service providers: trusted partners for hosting, storage, AI, analytics
- Legal requirements: required by law or to protect rights / safety
- Business transfers: in a merger / acquisition (with data protection obligations)
All third-party providers are contractually obligated to protect your data and use it only as agreed.
Data Security
We implement industry-standard security measures to protect your information:
- Encryption: data encrypted in transit (HTTPS/TLS) and at rest
- Access controls: strict limits on access to your data
- Secure infrastructure: audits, updates
- Monitoring: continuous threat monitoring
While we use best practices, no method is 100% secure — we cannot guarantee absolute security.
Data Retention
We retain your data only as long as needed for our services or required by law. Uploaded content and AI metadata may be kept for a limited period (e.g. 90 days, 1 year) then deleted or anonymized.
Your Rights
You have rights under applicable laws (e.g. GDPR), including:
- Access: request a copy of your personal data
- Correction: update or correct inaccurate data
- Deletion: request deletion of your account and data
- Portability: receive your data in a portable format
- Opt-out: unsubscribe from marketing (if any)
- Restrict processing: limit how your data is used
- Withdraw consent: (if processing is based on consent)
- Lodge a complaint: with a data protection authority
To exercise these rights, contact us at support@awakenmoments.com.
Changes to This Policy
We may update this privacy policy occasionally. We will post the new version here and update the “Last Updated” date. For significant changes, we may also notify you by email. Please review this policy regularly.
Contact
If you have questions or concerns, email us at support@awakenmoments.com.